Software Asset Management Consultant

Others

Date : 04 Jul, 2023

Job description

We are currently looking for a candidate to join our team and be part of the Adobe campaign which we successfully manage currently. This customer support role is a Software Asset Management campaign targeting current customers for Adobe surrounding their current software licenses within that business. These customers have a contract with Adobe and we are supporting, educating and keeping them compliant with their current contract and license requirements for their organisation.
The candidate will be required to educate and tailor each company to its own unique license requirements for Adobe software subscription products, overall making sure they are compliant with the current T's and C's of their contract.

Experience Essential

Customer Service or Support experience is a must
Knowledge of working with a CRM is also a must
Compliance and Licensing knowledge is ideal however not essential
Background working in the technology industry again is advantageous but not essential

Job Responsibilities

Contacting organizations to understand their requirements surrounding Adobe software licenses
Contacting customers via telephone/email to ensure they are fully complied with Adobe software/licenses T’s and C’s
Adobe license gap identification and new license requirement Assuring each organisation has the correct number of Adobe licenses for their current products used
Customer support focused
Revenue generation is the main aim
Nurture company's requirements
Nurture company's requirements
Management and Opportunity Management
Adherence to processes and standards consistent with industry operational frameworks: Planning Management, Relationship
Continual training and development to ensure a good degree of knowledge of the client’s general product portfolio and a high degree of knowledge of the specific technology platform
Ensure full customer satisfaction, always maintaining a high level of service

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Job Details

Total Experience :
1-2 years
Relevant Experience :
Customer support / Tech support
Location :
USA (Remote)
Language Expertise :
English
Open Positions :
1
Educational Qualification :
Any

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